RETURNS/EXCHANGES

Final Sale Items
We do not accept returns on:

  • Non-clothing items (unless defective)
  • Sale items (unless defective)

Defective Items
If you received an item with a defect, please email smithstore@primetimecustom.com with:

  • A photo of the defective item
  • Your name
  • Your order number

We aim to respond to all inquiries within 48 business hours.

Clothing Returns
Regular-priced clothing can be returned within 30 days of purchase, if the item is unworn and unwashed. Please ship returns to:

SmithStore Returns
31 Steve Fonyo Drive, Unit 106
Kingston, ON K7M 8P1

To help us process your return, please email smithstore@primetimecustom.com with:

  • Your order number
  • The item(s) you're returning
  • Tracking information (if available)

Return shipping costs are the buyer’s responsibility. We recommend using a trackable shipping method (e.g. Canada Post parcel delivery). If you’d prefer to handle the return in person, please mention this in your initial email and we can arrange a day and time to return at our warehouse on Steve Fonyo Drive in Kingston. Please note: Goodes Hall is a pickup location only - returns cannot be processed there.

All returns are subject to a $15.00 restocking fee, which will be subtracted from your refund.

Clothing Exchanges
We accept exchanges for unworn, unwashed regular-priced clothing, depending on availability. Items must be exchanged for the same style, and the request must be made within 30 days of purchase.

To help us process your exchange, please email smithstore@primetimecustom.com with:

  • Your order number
  • The item(s) you're requesting to exchange

All shipping costs for exchanges are the buyer’s responsibility. We recommend using a
trackable shipping method (e.g. Canada Post parcel delivery). If you’d prefer to handle the exchange in person, please mention this in your initial email and we can arrange a day and time to exchange at our warehouse on Steve Fonyo Drive in Kingston. Please note: Goodes Hall is a pickup location only - exchanges cannot be processed there.

Stolen Packages
We cannot issue refunds for packages stolen after delivery. If this happens, please contact the courier to file a claim, or check with your credit card provider for purchase protection options.

For questions, contact: smithstore@primetimecustom.com